Started in 2012 by four friends, Wonderbly is an award-winning global online retailer, reinventing the way the publishing world operates with its personalised children’s books and gifts. With books available in 12 languages and delivered globally, this retailer has become a firm favourite with its audience.
Much like the readers of its books, Wonderbly is whimsical, exciting and adventurous. Personalisation is the backbone of the company’s stories; so they needed to ensure this was reflected in their marketing experiences, for both the shoppers and children who would be receiving the books.
Before using Ometria, the brand used a basic ESP to send its marketing messages, and its customer data was spread across across multiple platforms. This made it difficult to incorporate the advanced levels of personalisation the team wanted in their marketing campaigns, leaving them reliant on others within the business to extract the data necessary to power this personalisation.
Now with Ometria, the marketing team at Wonderbly can create advanced, personalised marketing campaigns that draw on detailed customer insight.
This also includes advancing creatives into dynamic content, which changes to suit the recipient of the email. As noted by the VP of Marketing Rickwood, this results in an ‘almost unique, one-to-one’ experience for each customer.
This blog post will explore four amazing campaigns that Wonderbly has implemented.
With both award-nominated campaigns, the Wonderbly team wanted to use the insight they were able to gain from the Ometria platform to offer a personalised experience for existing customers.
What we love about these campaigns
The results
Wonderbly A/B tested this approach versus un-personalised versions, and experienced:
Wonderbly wanted to use the personalisation incorporated within its books to take its creative a step further, with the launch of its ‘Golden Ticket’ book made in partnership with the Roald Dahl estate.
What we love about the campaign
– Personalised campaign creative: replicating one of the spreads from the book, Wonderbly made variants of creative to incorporate the names of each recipient on the list, and used Ometria to dynamically update the image to match the child the customer was purchasing for.
The results
Wonderbly A/B tested this approach versus un-personalised versions, and experienced:
The Wonderbly team wanted to show appreciation to their customers and encourage loyalty with their first purchase anniversary campaign, sent to individual customers a year to the day they first bought a book.
What we love about the campaign
Want to find out more about how Wonderbly offers its customers a wonderfully personalised customer journey? Watch our case study video:
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