In January 2023, we commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on behalf of Ometria to examine the potential ROI (430%*) enterprises may realize by deploying our retail-specific Customer Data and Experience Platform (CDXP).

The study highlights include:

• 430% ROI over 3 years

• 18% Repurchase Rate increase in year 3

• 3.5M Net Present Value

• 25% CRM team efficiency gained

• Payback <6 months

*study results are for a composite organization representative of interviewed customers.

Download the report now to find out the full extent of customer cost savings, team efficiencies and the business benefits that Ometria’s CDXP delivered.